Please note that due to current Covid-19 restrictions, all customers are required to wear a mask on tours indoors. Temperature checks might also take place at tour venues; if your temperature exceeds 37.5 degree Celsius for any reason, you cannot attend the tour.

Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the cancellation policy.